cancel
Showing results for 
Search instead for 
Did you mean: 
Jeanki
New member
1 0 0 0
Message 1 of 2
104
Flag Post

Pavilion battery not charging

HP Recommended
Pavilion 15-au123cl
Microsoft Windows 10 (64-bit)

Pavilion 15-au123cl, running on Windows 10. I am having a problem with my battery charging. It reads "18% (plugged in)". It will not go higher than this. I have already tried the following:

 

Restarting (with AC plugged and not)

Uninstalling/reinstalling ACPI 

Disconnecting the physical battery 

Updating various drivers and BIOS

 

Did an HP battery check, it came back as the battery was fine, but needed to be calibrated. In order to do that, it needs to be fully charged (which is the whole problem). I have not calibrated the battery because it will not fully charge first.

 

Is there anything else I need to try or do I need to just purchase a new battery?

1 REPLY 1
Echo_Lake
HP Support Agent
HP Support Agent
21,771 21,730 960 1,004
Message 2 of 2
Flag Post
HP Recommended

@Jeanki
Thank you for posting on the HP Support Community. 

  • Did this happen after a recent window or software update?
  • Did you try another charger?
  • Does the notebook shut down immediately (right after you unplug the charger)?
  • Do you get any error message on your notebook (Such as Plugged in, not charging, etc.)?

While you respond to that, let's try these steps: 

Hard Reset: Follow steps from the link: https://hp.care/2GnkMa8. (do not skip any troubleshooting steps even if you feel steps are repeating)

BIOS default: 

  1. Turn off the computer and wait five seconds.
  2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
  3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
  4. Press F10 to Save and Exit.
  5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
  6. Follow the prompts to restart your computer. If the issue persists, follow the next steps.

Run hardware diagnostics test on battery and Charger:

Use the following steps to open the Component Tests menu.

  1. Hold the power button for at least five seconds to turn off the computer.
  2. Turn on the computer and immediately press Esc repeatedly, about once every second. When the menu appears, press the F2 key.
  3. On the main menu, click Component Tests.
  4. The Component Tests menu displays. Your Component Tests menu might be different, depending on the components installed on your computer.
  5. To run both tests simultaneously, in the Component Tests menu, click Power Source, and then click Run once. Each component can also be tested individually.

AC Adapter Test:

The AC Adapter test provides an interactive test to determine if the AC power adapter is functioning properly. A good battery is required for this test. Before running the AC Adapter Test, HP recommends verifying that your computer can receive power by connecting a known working AC adapter.

Follow these steps to perform the AC Adapter Test.

  • In the Component Tests menu, click Power, and then click an AC Adapter Test.
  • Click Run once.
  • The AC Adapter Test begins.
  • When the test is complete, the results are displayed on the screen.

Battery Test:

Follow these steps to perform the Battery Test:

  1. In the Component Tests menu, click Power, and then click Battery.
  2. Click Run once. The Battery Test begins.
  3. When the battery test is complete, the results are displayed on the screen. For additional battery information, click Battery Details.
  • If possible, try an alternate charger.

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation