Pavilion black screen issue

[Jamison3]

So i have had this laptop for a little under 3 years now and just tonight when i booted it up for work i got an error screen that read something about “CMOS” it then cut away from that screen into the normal log in screen, i had it plugged in and entered my information, it opened up to my desktop before shutting back off (it loves to do this when it has been off for a bit and i turn it on when plugged in, it’s at 1%-4% but pretends like it dies) but this time the screen just went black, not like a power off black because i can still see backlight and the power button light is on but now it is stuck on this screen and im worried im going to lose everything. I disconnected the power supply and am seeing if itll turn itself off because i cant manually turn it off in this state, if anyone could clue me in on what im dealing with or if there is a quick fix i would appreciate it.

[Irfan_06]

Hi @Jamison3,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I understand you're experiencing an issue with your Laptop that boots to a black screen intermittently.

I apologize for any inconvenience this may have caused, I'm here to help you today.

Please follow the below steps to fix the issue.

- Perform a power drain on your PC.

1) Unplug the power cord from the PC & wall.

2) Disconnect the power cable from the AC adapter if it is a detachable part and keep it aside.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the AC adapter, then connect it to the wall and to the charging port on your PC.

5) Power on the PC

- Update the BIOS for your PC by clicking on the link.

Make sure you keep only the charger plugged in while updating the BIOS for your PC.

Click on the + sign next to BIOS and then download the file.

Open the file and follow the on-screen instructions to complete the update.

- Please install all the pending updates for the Windows operating system following the below steps.

go to Start > Settings > Update & Security > Windows Update and select Check for updates. If the upgrade is available for your device and you want to proceed, download and install it.

If the issue still persists, refer to the steps on this link to perform a recovery and let me know if that resolves the issue. (Take a backup of the data before performing a recovery)

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a great day ahead!

Irwin6

HP Support