Pavilion keeps switching off when moved

[Carly7]

My laptop keeps switching off whenever it is even slightly moved. I looked up to see if anyone else was having a similar problem and someone said it could be charged by static. Anyway, upon startup I ran a test and it came back with this failure id:

9LJ8GF-7GA9KX-MFPWLJ-COFU03.  It also said something about the battery.

If anyone knows what this means please could you help me.

Is it fixable?

[IT_WinSec]

Hello,

Thank you for posting in the HP Support Community.

Could you elaborate on what happens and what you mean by "slightly moved" ? Do you get it out from the charger/outlet and after that it powers off ?

The error code tells me that your PC is out of warranty period and that the battery has failed.

• Check this for refernce on purchasing a new/replacement battery >> https://support.hp.com/lt-en/document/c00821572

Looking forward to your reply/clarifications/update

[Carly7]

Hello,

Thank you for replying to my question.

Whenever I move  it (say lift it off my lap and place it on the table) it just cuts out and I have to re-start it. I always keep my laptop plugged in/charging so this happens when its plugged in. I have to be really careful to keep very still when using it as even if it moves very slightly on my lap it cuts out.

*In my first post I meant to say 'caused by static' not 'charged by static'.

Thank you for explaining the failure id code, I will look into getting a battery.

Best wishes,

Carly