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Koldmitriy
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Pavilion x360. Problem with drivers Pci Express root port

HP Recommended
HP Pavilion x360 14-cd1015ur
Microsoft Windows 10 (64-bit)

Good afternoon.

HP Pavilion x360 Laptop 14-cd1015ur

Having problems with Pci express root port # 5 after upgrading Windows 10 to version 20H1. Whea-logger error 17.


Detailed description in System Logs:

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Notation "bus: device: function" master: 0x0: 0x1C: 0x4
Notation "bus: device: function" auxiliary device: 0x0: 0x0: 0x0
Main device name: PCI \ VEN_8086 & DEV_9DBC & SUBSYS_850F103C & REV_F0
Additional device name:


Log name: System
Source: Microsoft-Windows-WHEA-Logger
Date: 09/25/2021 16:03:09
Event ID: 17
Task Category: None
Level: Warning
Keywords:
User: LOCAL SERVICE
Computer: DESKTOP-2BBQ8MJ
Description:
A recoverable hardware error has occurred.

Component: PCI Express Root Port
Error Source: Advanced Error Reporting (PCI Express)

Notation "bus: device: function" master: 0x0: 0x1C: 0x4
Notation "bus: device: function" auxiliary device: 0x0: 0x0: 0x0
Main device name: PCI \ VEN_8086 & DEV_9DBC & SUBSYS_850F103C & REV_F0
Additional device name:
Xml events:
<Event xmlns = [content removed]
<System>
<Provider Name = "Microsoft-Windows-WHEA-Logger" Guid = "{c26c4f3c-3f66-4e99-8f8a-39405cfed220}" />
<EventID> 17 </EventID>
<Version> 1 </Version>
<Level> 3 </Level>
<Task> 0 </Task>
<Opcode> 0 </Opcode>
<Keywords> 0x8000000000000000 </Keywords>
<TimeCreated SystemTime = "2021-09-25T13: 03: 09.6114426Z" />
<EventRecordID> 9241 </EventRecordID>
<Correlation ActivityID = "{2a446da7-97f5-4176-8245-02ebb66cb0cf}" />
<Execution ProcessID = "5308" ThreadID = "6356" />
<Channel> System </Channel>
<Computer> DESKTOP-2BBQ8MJ </Computer>
<Security UserID = "S-1-5-19" />
</System>
<EventData>
<Data Name = "ErrorSource"> 4 </Data>
<Data Name = "FRUId"> {00000000-0000-0000-0000-000000000000} </Data>
<Data Name = "FRUText">
</Data>
<Data Name = "ValidBits"> 0xdf </Data>
<Data Name = "PortType"> 4 </Data>
<Data Name = "Version"> 0x101 </Data>
<Data Name = "Command"> 0x10 </Data>
<Data Name = "Status"> 0x407 </Data>
<Data Name = "Bus"> 0x0 </Data>
<Data Name = "Device"> 0x1c </Data>
<Data Name = "Function"> 0x4 </Data>
<Data Name = "Segment"> 0x0 </Data>
<Data Name = "SecondaryBus"> 0x0 </Data>
<Data Name = "SecondaryDevice"> 0x0 </Data>
<Data Name = "SecondaryFunction"> 0x0 </Data>
<Data Name = "VendorID"> 0x8086 </Data>
<Data Name = "DeviceID"> 0x9dbc </Data>
<Data Name = "ClassCode"> 0x30400 </Data>
<Data Name = "DeviceSerialNumber"> 0x0 </Data>
<Data Name = "BridgeControl"> 0x0 </Data>
<Data Name = "BridgeStatus"> 0x0 </Data>
<Data Name = "UncorrectableErrorStatus"> 0x0 </Data>
<Data Name = "CorrectableErrorStatus"> 0x1 </Data>
<Data Name = "HeaderLog"> 00000000000000000000000000000000 </Data>
<Data Name = "PrimaryDeviceName"> PCI \ VEN_8086 & amp; DEV_9DBC & amp; SUBSYS_850F103C & amp; REV_F0 </Data>
<Data Name = "SecondaryDeviceName">
</Data>
</EventData>
</Event>

on the official website of the Hp driver only up to version 1909. on the InteL website, the search also did not lead to a result. 😞
has anyone faced this problem?

3 REPLIES 3
Paul_Tikkanen
Level 21
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Hi:

 

I believe that device is installed by the Intel chipset installation utility.

 

This is the latest driver that Intel has for the chipset installation utility...10.1.18793.8276    June 30, 2021

 

Chipset INF Utility (intel.com)

 

According to the release notes from the driver directly from intel, it does support your notebook's processor and chipset version.

 

I have attached them below.

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Koldmitriy
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HP Recommended

hi Paul.

thanks for the answer. downloaded the latest drivers for the chipset from the link you dropped. after installation, the error, unfortunately, did not go away.
It still drops out at intervals of 3 or 4 times per hour. and maybe more if the system is accessing an Nvidia graphics card.
Hopefully, by the next windows 20H2 update, intel will also release updates to the chipset.
in general, it is surprising that although it is written in the description that this processor family and chipset supports it, it still falls into an error. Could it be a conflict between the latest Nvidia drivers and the latest Intel drivers?

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Paul_Tikkanen
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135,055 124,411 20,708 31,793
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HP Recommended

You're very welcome.

 

Sorry that updating the Intel chipset driver did not resolve the problem.

 

Unfortunately, I wouldn't know what is causing the issue to occur.

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