• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎07-21-2025 07:58 AM

HP Recommended

Dear HP Support Team,

 

I hope this message finds you well.

 

I am writing to follow up on my recent service request regarding my HP laptop (HP 15-gw0000 Laptop PC – Product No. 35K34PA, Serial No.

CND1120GSQ). My original Case Number is 5145753008, and I have also received a new Ticket ID: 2386744 after submitting payment and confirmation.

 

As per the last communication from your team, I was informed that an engineer visit would be scheduled after payment confirmation. I have completed the payment as per the quote (#258095), and I am now waiting for further details about the engineer’s visit.

 

I kindly request you to confirm:

 

When the engineer will be scheduled to visit?

 

How many days should I expect to wait for the visit to be arranged?

 

This is a bit urgent for me as my laptop issue has caused an unexpected interruption in my important academic preparation. Therefore, I would really appreciate it if the visit could be scheduled at the earliest convenience.

 

Please let me know if you need any further information from my side.

 

Thank you for your assistance and support.

 

Warm regards,

Vivek Raj

Phone 9661550048

Reply
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.