Pc continuously boots into recovery.

[Kieran29]

Hi guys, im really need some help with my pc. So firstly when i power up i get the hp logo loading. it then goes to a black screen and says keyboard error (no external keyboard) its built into the screen as pc is touchscreen. It then puts me into recovery but when i recover it will go back into recovery its just a continuous loop.

i hope someone can help.

Many thanks

kieran

[Kieran29]

anyone?

[praveen196]

@Kieran29 Welcome to HP Community!

Please provide the product number. Also, please let us know which operating system you are using.

Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution: 

Click here for steps on finding the information we need!

Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.

https://support.hp.com/us-en/document/c03754824

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[Kieran29]

hello, thanks for the response.

Product number: P1K28EA#ABU

Operating system: Windows 10

[praveen196]

@Kieran29

Thank you for the update.

I have a few steps that should help,  

Some HP Notebook PCs come with two sticks of memory and have two memory slots. If you experience a black screen or blue screen with HP logo, the problem could be with one of the sticks of memory or with one of the memory slots.   

 
To determine what is causing the failure, try to isolate the problem by:  

• Performing a memory self-test   

• Checking for loose memory modules   

• Testing the memory modules   

• Testing the memory slots  
   
  For more details: Click here (Windows 10-Notebook) 
  For more details: Click here (Windows 8 & 10-Desktop) 
   

Here's a related HP Forums post for more information that seems to have helped others as well: Click here 

Have a nice day!!A