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‎11-18-2020 06:04 AM

HP Recommended
Product: HP Laptop 14-bp0xx

Hi! My computer has been working just fine until yesterday morning. Now my screen is blue and it says “your pc/device needs to be repaired” etc. can you help me with this please! 

1 REPLY 1

‎11-18-2020 06:30 AM - edited ‎11-18-2020 06:31 AM

HP Recommended

Hi:

 

First run the hardware diagnostics test (F2).

 

If the hard drive and memory pass the tests...

 

Use another windows PC running W7 64 or newer and create a bootable USB recovery drive with the HP cloud recovery tool that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility.

 

https://support.hp.com/us-en/document/c06162205?docNotFound=true

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