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‎02-07-2023 07:34 AM

HP Recommended
Operating System: Microsoft Windows 10 (32-bit)

Ive been having problems booting my system. The article I found mentions holding down the F11 key to access the "Select an option" dialog. I've been trying that for a bit now but it's not working. Any help? My pc's product number is 5DD73UA#ABA

1 REPLY 1

‎02-07-2023 08:18 AM - edited ‎02-07-2023 08:19 AM

HP Recommended

Hi:

 

You can use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10/W11 (as applicable), the drivers and the software that originally came with the notebook.

 

Here is an info link for how to use the utility.  You will need a 32 GB USB flash drive for this.

 

HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support

 

Since you will need to use the tool to create the recovery media on a different PC, you will need to enter your PC's product number in the tool's search window.

 

Your PC's product number is: 5DD73UA#ABA

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