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Microsoft Windows 10 (64-bit)

Please help ive been looking and trying almost everything hp support has suggested but i dont know what to do anymore.

 

My pc started shutting down by its self 1-2 weeks ago, it started at 40% and now its shutting down even at 80% battery life...

I have tried updating my BIOS, modified my battery setting like seggested in one of the comments in the hp community, I've tried resetting my whole laptop without losing my files and ive even tried updating my drives ... should i just try buy a different battery because as a student i constantly travel with my laptop and having it as a desktop computer is not a solition.

1 REPLY 1
HP Recommended

Hello @Anathi22 

 

Welcome !

 

  • It is very important to distinguish if the PC shuts down only when the PC runs on battery, or this happens when connected to AC power ?
  • If it shuts down, can you start it back immediately ? Like when battery is charged on 80%, then it powers off - can you start it immediately without recharging ?

 

 

  • 1/ You have posted your S/N and this has been edited by the Mods to prevent leaking personal information. Please, read this article >here<  and provide your product name/model and the product number (p/n). Do not post serial number.

 

  • 2/ How old is your computer and the battery ? If you do not know exactly, post anything approximate, please.

 

 

Let me know what you did and how it is afterwards.

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