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‎01-14-2021 09:58 AM

HP Recommended
Product: HP omen 15-dc1050nl
Operating System: Microsoft Windows 10 (64-bit)

hi, fam. big question for big problem. i have formatted pc with f11 is same of windows, the pc was formatted correctly but the license of windows office 2019 don't is remove (i thinking formetted is uncompleted)! why?? there are any tool or option for formatted my pc as original status as was i bought?

thank you so much! have good day sorry for my imperfect english, i start learning it some month ago 🙂

1 ACCEPTED SOLUTION

Accepted Solutions

‎01-15-2021 06:46 AM

HP Recommended

It should.

 

One of the first things the recovery USB does is to warn you that it is going to repartition and format the hard drive and warns you that you will lose all data.

View solution in original post

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3 REPLIES 3

‎01-14-2021 10:01 AM

HP Recommended

Hi:

 

You should be able to use the HP cloud recovery tool to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use that utility...

 

PC consumer HP - Utilizzo di HP Cloud Recovery Tool (Windows 10, 7) | Assistenza clienti HP®

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‎01-15-2021 01:10 AM

HP Recommended

this tool remove all?? license of microsoft office 2019 and all type of virus? thx

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‎01-15-2021 06:46 AM

HP Recommended

It should.

 

One of the first things the recovery USB does is to warn you that it is going to repartition and format the hard drive and warns you that you will lose all data.

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