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[Dustymil]

HP PAVILION 15 Laptop 15-ehooo2 SA

Product No: 321B7EA#ABU

Error code: 0xc0000225

 In a permanent Recovery Loop. Have tried every suggestion ( some several times) over a 3 day period with no success. I have tried a full WINDOWS FILES ONLYreset twice ( without success)  as I don’t want to lose my files. However I’m at my wits end and if necessary will carry out a full factory reset to get my laptop functional again. Is there anyone out there who has experienced the same problem in the past and found a practical solution that actually works and isn’t “too tecchy’?  

[Deep_World]

Hi @Dustymil,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

Sorry for the inconvenience caused don’t worry let me help you.

To better understand the issue, could you please provide a few more details?

• Did the error code 0xc0000225 appear after a Windows update, a driver installation, or suddenly during normal use?
• When you attempted the Windows files-only reset, did the process complete successfully, or did it fail midway?
• Do you have access to another PC or USB drive to create recovery media if needed?

In the meantime, here are a few troubleshooting steps you can try:

1. Run Automatic Repair
   • Boot into Recovery Mode.
   • Select Troubleshoot > Advanced Options > Startup Repair.
   • Allow Windows to attempt repairing boot files automatically.
2. Check Boot Configuration Data (BCD)
   • In Recovery Mode, open Command Prompt.
   • Type:
     bootrec /fixmbr
     bootrec /fixboot
     bootrec /scanos
     bootrec /rebuildbcd
      
   • Restart and check if the loop resolves.
3. Create a Windows Recovery USB (if possible)

• On another PC, download the Windows Media Creation Tool from Microsoft.
• Use it to create bootable media, then boot your Pavilion from it to attempt repair or reinstall without losing files.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 

Take care and have an amazing day ahead! 

Best regards,

Deep_World