Performance problem on HP 255 G6

[YuriCer78]

Hallo, we are having problems with all HP 255 G6 notebooks in use in the company, or for some time now (from about mid-year 2020) our users who use this notebook model have started to report problems of slowness. I have reinstalled some of these HP 255 G6 notebooks (features: AMD A6-9225, 8GB RAM, 250GB HDD SSD) but the slow issues remain. I wanted to understand what could depend on, when the machines were delivered there was no such slowness in operations of any kind (opening file, browser, access after Ctrl + Alt + Del etc.). It seems an anomaly related to this notebook model

[WAWood]

@YuriCer78 

I am presuming, from what you said, that you did Factory Resets on some laptops in an attempt to fix the slowness issue.  That was a serious mistake, as that will only make matters worse.

If the PC is really SLOW, a factory reset will do NOTHING to fix that, and will most likely fail -- leaving you with an unusable PC. If a factory rest starts out OK and then halts part way through, that is nearly always an indication of a failing drive -- which is a hardware issue that a factory reset will do nothing to fix.

To check for hard drive failing, if your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) press the Function key for testing the hard drive (usually F2) and let it run.

[YuriCer78]

hi WAWood, I tried to run a complete diagnostic of the disk as you suggested (by pressing F2 when starting the machine) and I took the opportunity to also launch a diagnostic of the RAM memory. In both cases I had the PASSED result, so it does not seem like an anomaly attributable to the hard disk or RAM. Rather, I wonder if it could be a system incompatibility + certain updates and this type of machine. Could it be that the AMD processor is limited for example by a BIOS update or other? Or that this model of SANDISK hard drive needs a firmware update not distributed by HP? I'm throwing in some ideas. Thank you!!

[WAWood]

@YuriCer78 

It's really HARD to read your replied when you wrap them with the text box ...

Yeah, it could very well be a Sandisk drive issue, especially if Windows automatically updated the working drive to something newer that is not working as well.  Suggest you check Windows Updates for driver updates and see if there was one for the Sandisk device.