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‎05-31-2019 01:18 PM

HP Recommended
Product: HP G60
Operating System: Microsoft Windows Vista

Hi, my name is Sam and my laptop recently got messed up so I’m trying to use my dad’s old laptop to do some of my online classes, however when we tried to factory reset the laptop, it asks for a bio password and my dad doesn’t ever remember putting in that software or making a password but he said that he had a friend fix his laptop like 15 years ago so that might have been when it was done. I tried three times and the system disabled logo appears with the 14681. The laptop is an HP G60. I really appreciate your help and your time for reading this. Thank you. 

1 REPLY 1

‎05-31-2019 04:00 PM

HP Recommended

@Starboysamantha 

 

Sorry, we are no longer able to provide any assistance with password reset or recovery issues.

According to the Community's Rules of Participation (which you can read from here: https://h30434.www3.hp.com/t5/custom/page/page-id/hp.rulespage😞

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

For assistance NOW, you have to contact your regional HP Customer Support location directly as they will confirm ownership of the PC before providing any assistance -- something we are not able to do from here.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html



I am a volunteer and I do not work for, nor represent, HP
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