Pin isn’t available and doesn’t work to reset

[Rguidry73]

Login screen where I had pin to get into computer says “ SOMETHING happened and your pin isn’t available. Click to set up pin again. 

set up my pin

The problem is IT DOES NOT WORK  

HELP ME PLEASE 

[A_Gayathri]

Hi @Rguidry73,

Welcome to the HP Support Community

I understand you have issues logging into your PC. HP Laptop - 15z-Ef100 CTO. Not to worry I will help you to get a resolution to resolve the issue.

Don't worry I'd like to help you out.

Did you make any hardware or software changes on your PC?

Did you create a local account or a connected account on your PC?

As you mentioned when you try to enter the pin the password screen you are getting the error pin is incorrect. computer says “ SOMETHING happened

Please try the steps recommended below.

Press and hold the Shift key from the Keyboard and click on the Power button.
Click on Restart and try to enter the Safe mode.
Kindly try to start your computer in Safe mode from the Windows Recovery Environment.

Once you have entered into the Safe mode then, open Command Prompt and enable Built-in Administrator.
Follow the below steps to enable Built-in Administrator:
Open Command Prompt from Windows Recovery Environment.
Copy and paste the below command and press Enter.
                
 net user administrator /active:yes
 
Close the Command Prompt.

Try to log in through Built-in Administrator and change the earlier password or you can create new user account.

click here and follow the troubleshooting steps  HP PCs - Computer does not boot or start

click here and follow the troubleshooting steps  HP PCs - Performing a System Recovery (Windows 10)

Please  update Windows and HP support assistances updates 

And update Bios and other drivers please click on the link. to update the drivers. 

follow this link to run the test hardware test 

I hope this helps! Keep me posted. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!