Pin not available cannot sign in and cannot create a new pin

[NOITAL]

Pin not available  cannot sign in  and cannot create a new pin

[Raj2111]

Hi @NOITAL 

Welcome to the HP support community.

I understand you're experiencing an issue with your HP device, and I apologize for any inconvenience this may have caused. I'm here to help you today.

To better understand the issue with your HP Laptop (15-ef1040nr) regarding the PIN sign-in problem, here are some  questions:

• Are you currently able to sign in using your Microsoft account password instead of the PIN?
• Have you made any recent changes to your laptop, such as updates, new software installations, or changes to user accounts?
• Have you previously been able to use the PIN for sign-in, or is this the first time you’re encountering this issue?
• Are you signing in with a Microsoft account or a local account?
• Do you have any other user accounts on the laptop that you can use to sign in?

In the meantime try these steps:

1. Use Password Instead of PIN

• Sign in with Password: If you have the option, try signing in using your Microsoft account password instead of the PIN.

5. Use Safe Mode

• Boot into Safe Mode:
  1. Restart your laptop and hold the Shift key while clicking Restart.
  2. Navigate to Troubleshoot > Advanced options > Startup Settings and click Restart.
  3. Once the Startup Settings menu appears, press F4 to start in Safe Mode.
• Try to Set Up PIN: In Safe Mode, go back to Settings > Accounts > Sign-in options and try to set up a new PIN.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support