• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
HP Recommended
HP Notebook - 15-f272wm (ENERGY STAR)

9D3F8757-CF45-4033-B24E-31AE0AD663AC.jpeg

0C9306DE-3388-4036-9156-5582E330CC05.jpeg

780E1517-1C22-4875-AE05-9EF7BBF60FD4.jpeg

D29AB9E6-9359-405C-90E8-39CE540EE550.jpeg

645CA61A-A269-4309-9965-BD559BCD673E.jpeg

 Hello! I need help, I start up my computer , it works perfectly fine when i try to log in and it shows my home screen (the purple screen) then it vanished after a minute & turns pitch black!!! i don’t know what to do. i restarted it & i did the dat reboot. i got a new battery and all!! it’s responsive because i see the mouse when i wiggle it but it shows a black screen i cannot access the internet or anything. i am a college student so computer access is very crucial for my studies !! please help. i showed pictures in order from when you first start the computer to when i get in the computer !! i have the HP Notebook - 15-f272wm (ENERGY STAR)

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.