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‎08-15-2019 02:06 AM

HP Recommended
Product: HP Envy m6 Nootbook
Operating System: Microsoft Windows 10 (64-bit)

My HP ENVY m6 Notebook running Windows 10 pro seems to be suffering something of an identity crisis.

It's showing it's Platform Role as Mobile rather than Laptop or something similar. So far I've not been able to find a way to override this setting and manual set it to Laptop platform role.

Anybody got any idea how or even if this is possible?

Thank,

William.

 

Screenshot (14).png

1 REPLY 1

‎08-17-2019 06:59 PM

HP Recommended

@WilliamTrosc
Thank you for posting on the HP Support Community.

 

This sounds like operating system issue, I would recommend reinstall original windows operating system which shipped with the computer.

That should fix the issue,

 

Click here to know more about Using the HP Cloud Recovery Tool (Windows 10, 7) 

Note: the tool supports consumer PCs purchased from 2016 and later. 

 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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