Please HP Community i need help in usable ram fix

[Tobi13]

Please My full ram is 8GB and It shows 3.20gb usable please help Me i dont know much about the computer so help i really need your help i have watched everything on youtube tried everything from msconfig to paging file so and i have changed my bios type to uefi and i dont understand my Bios setupplease Help me i dont know how to fix it and i am using this laptop for school, so Hp please help please

[itsmyname]

@Tobi13 -- 

1. Open the Windows "Task Manager"
2. Switch to the "Performance" tab
3. Click on the icon for RAM
4. What do you see? (Upload a screen-capture)
5. Near the bottom of the "Performance" tab, click to launch "Process Monitor"
6. Within P.M., click on RAM. What do you see? (Upload a screen-capture.)

It is possible that your motherboard is "stealing" 4GB of RAM to use as a video-buffer, leaving only 4 GB available for Windows itself, and Windows applications, to use.

[Tobi13]

TO ITSMYNAME:

I HAVE REMOVED ONE OF MY RAM.

AND IT STILL SHOWING THE SAME STUFF

DID I GET IT . PLEASE HELP ME

[itsmyname]

@Tobi13 -- are you sure that you are running the 64-bit version of Windows?  You probably are, but I want to confirm it, because a 32-bit version of Windows cannot use more than 3.2 GB of RAM, whether you have 4 GB or 8 GB of RAM physically installed. 

[Tobi13]

TO ITS MY NAME:

yeah i am running a 64 bit windows

PLEASE CHECK IF THIS CAN HELP

[itsmyname]

@Tobi13 -- on my computer, I see:

So, I have a 64-bit processor, running a 64-bit Operating System.

Your computer also has a 64-bit processor, but I do not see anything to show that it running the 64-bit version of Windows.

A 64-bit processor can run the 32-bit version of Windows 10.

[Tobi13]

PLEASE HELP ME PLEASE IS THERE AN APP OR ANY SOLUTION I CAN USE PLEASE HELP

[itsmyname]

@Tobi13 -- IS THERE AN APP OR ANY SOLUTION I CAN USE PLEASE HELP

You do not need to "shout".

1. Open the Windows "File Explorer".
2. Click with the right-side mouse-bottom on "Computer" or "My Computer" down the left edge.
3. Click on "Properties".

You should get output like:

Do you see "32-bit" or "64-bit" ?

[Tobi13]

Am sorry i left my caps on

[itsmyname]

@Tobi13 -- thanks for posting that "Properties" page. Did you have both sticks of RAM installed, or just one of your two sticks of RAM? Is it possible that one of the sticks was not properly "seated" in its socket, such that the motherboard only could detect one of the two sticks?