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‎09-26-2020 08:02 AM

HP Recommended
Product: HP notebook 14-bs153od
Operating System: Microsoft Windows 10 (32-bit)

Hello! I am trying to gift my computer and want to reset to factory settings. I get to 26% On the reset page and it says failed to reboot on the screen. I have tried every option to reset found on this forum and no luck. I was wondering how to get the recovery download file and if that would help! 

1 REPLY 1

‎09-26-2020 08:35 AM

HP Recommended

Hi:

 

Use the HP cloud recovery tool with another Windows PC running Windows 7 64 bit or newer to create a bootable recovery drive to reinstall W10, the drivers and the software that originally came with your notebook.

 

Here is an info link for how to use the cloud recovery tool...

 

https://support.hp.com/us-en/document/c06162205

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