Please help me, I have an incorrect BIOS administrator password problem with my HP ProBook A5E64AV

[1y-]

I am unable to access my BIOS settings because the administrator password is incorrect. I need assistance to reset or recover the BIOS password on my HP ProBook A5E64AV. I have tried the default passwords and contacted HP support , but the issue remains unresolved. Please provide guidance on how to resolve this issue. Thank you.

[WAWood · Accepted solution]

BIOS (and Power-On) passwords are encoded into the firmware on the motherboard and we have no access of any kind to that.

There is no MASTER BIOS password that works on all PCs or even on all HP PCs. That is an "urban legend" that is simply untrue. If there were such passwords, they would have been posted on the Internet and there would be no value in setting BIOS passwords.

Removing or replacing the BIOS chip does not reset the password, nor does removing the CMOS battery, nor does shorting out the CMOS battery leads.

HP policy is NOT to reset BIOS passwords on existing motherboards -- so changing such a password requires completely replacing the motherboard with a new one that does NOT have a password encoded into the firmware -- and that usually costs a LOT more than simply replacing the computer.

[1y-]

Thank you for your detailed response. I now understand the situation regarding BIOS passwords on HP computers better.