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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Please install an operating system

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02-11-2022 06:59 AM
Hi:
What is the full model number or product number of your notebook?
Use this guide to find that information.
HP Notebook PCs - How Do I Find My Product Name or Number? | HP® Customer Support
02-11-2022 08:59 AM
Hi:
Your notebook is supported by the HP cloud recovery tool which you can use to create a bootable USB recovery drive that will reinstall W10, the drivers and the software that originally came with your notebook on the new SSD.
Here is a link for how to use that utility...you will need to have access to another PC running W7 64 bit or newer, and a 32 GB USB flash drive to create the recovery media.
HP Consumer PCs - Using the HP Cloud Recovery Tool in Windows 11 and 10 | HP® Customer Support
02-17-2022 09:01 AM
Hi, thanks for coming back to me, I have created the bootable USB, but I get the following error:
This computer is not supported by the system recovery media.
You will not be able to continue to recover the system with these media.
Error: 0100-86C1-85F3,85F4,85F5,881D,881E
02-17-2022 09:06 AM
You're very welcome.
Unfortunately, I don't know why the recovery media won't work, but you also have this option to reinstall W10...
Make a bootable USB installation flash drive with the Media creation tool from the link below.
Download Windows 10 (microsoft.com)
After W10 has completed installing, you can install the drivers and available software from your notebook's support page.
HP 250 G7 Notebook PC Software and Driver Downloads | HP® Customer Support