Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 3
Flag Post

Please product key used to activate window doesn't work, what can I do?

HP Recommended
Hp elitebook
Microsoft Windows 8.1 (64-bit)

Hp elitebook, GB996EA -- E6930

Windows activation product key shows error

Level 16
Level 16
30,483 30,390 2,777 6,711
Message 2 of 3
Flag Post
HP Recommended


There is nothing we here can do to help you with this problem.


If you just bought this, then send it back because you can not fix this on your own.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
0 Kudos
Level 21
Level 21
129,142 119,319 19,486 29,777
Message 3 of 3
Flag Post
HP Recommended

Hi, @Abk88 


The parts list for your notebook indicates that it is a HP 6930p.


HP PartSurfer


The HP 6930p originally came with Windows Vista Business or Windows 7 Professional, so there is definitely nothing we can do to help you with activating W8.1.


You will need to contact Microsoft with help for Activation.


Get help with Windows activation errors (


I happen to have a HP 6930p notebook, and there should be a Windows Vista or Windows 7 product key under the clear business card holder on the bottom of the case.   Mine has a Vista Business product key.


Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation