Plugged in, not charging. Primary Battery: UNKNOWN

[lizzie24]

My battery won't charge anymore. There is a white flashing light and says "plugged in, not charging." I did all these steps: 

"Please perform below shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and Hold the Power Button for full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for "Plugged In Charging" message on the Battery icon:

It did not fix the problem and when I did the HP Battery check the primary battery says "unknown".  I also updated to the new BIOS. Should the battery be replaced even though it doesn't say "Replace"? and where can I find a 776622-001 battery from a HP certified seller? 

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

[Riddle_Decipher · Accepted solution]

@lizzie24

Welcome to the HP Forums 🙂 

I would like to take a moment and thank you for using this forum, it is a great place to find answers. 

As I understand the laptop is no longer charging or detecting the battery on the diagnostics tool,

I'd like to thank you for the detailed description of your concern,

 as you have ensured I don't have to ask any more questions, that said, You could purchase the part from HP, using the HP Parts surfer to identify the part: https://hp.care/2AjuDql 

And ordering it via the HP Parts store: https://hp.care/2opJbTq 

Or alternatively, Contact HP for setting up an order/service via phone support:

HP Support can be reached by clicking on the following link:  

1) Click on this link - https://hp.care/2moMFSc

2) Click on "Continue as guest".

3) Enter the serial of your device.

4) Select the country from the drop-down.

5) Click on "Show Options".

Fill the web-form. A case number and phone number will now populate for you.

They will be happy to assist you immediately. 

If the unit is under warranty repair services under the manufacturer's warranty will be free of charge.

If you would like to thank me for my efforts to help you, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on the "Accept as solution".

Have a great day!