Plugged in not charging, unknown battery test, and no battery is installed error

[arid123]

Hello,

My battery is currently at 0% and I am having the plugged in, not charging issue with my battery. This would happen to me occasionally and I was always able to fix it by removing the battery and putting it back on. However, that didn't work this time and I have also try 3 other solutions mentioned in other posts. 

1. Device manager and uninstalling the the Microsoft ACPI - Compliant Control Method Battery, shut down laptop, unplug charger, remove battery, press and hold on the power button for a minute, leave the laptop for 2-3 minutes, put the battery and charger back on, and power on the laptop  = did not work

2.  HP Support Assistant --> Battery check = did not work, my test result said "Unknown" and did not provide any other information.

3. HP System Diagnostics for Testing and Calibrating the Battery --> Battery Test = did not work , received error message that said No Battery is Installed (but the battery is installed)

I am confident that both my laptop battery and charger are still in good condition  (they are both  the official replacement I bought about 2 years ago from the HP store.

if there are any other solutions to help with this issue, I would really appreciate it.

[asmita6658]

Hi @arid123

Welcome to the HP Support Community. 

Try these steps -

Step 1 Hard Reset -

1) Shutdown the computer. 
2) Unplug all the Adapter and peripherals connected. 
3) Remove the Battery. 
4) Press and hold down the power button for 15 to 20 seconds. 
5) Plug-in the Adapter and put the Battery back into the computer. 
6) Try to turn on the computer. 

Step 2 BIOS Defaults - 

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F10 once for BIOS. 
4) Press F9 for BIOS defaults. 
5) Press F10 to save and exit. 

Test the battery using these steps -

1) Shutdown the computer. 
2) Turn the computer back on again and repeatedly tap on the ESC until a Startup menu appears. 
3) Press F2 once. 
4) Go to Component test. 
5) From the list, run the Battery Test. 

Let me know how that goes. 

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Have a great day!

[arid123]

did not work, i got the "no battery is installed" message when i try to do the battery check in the system diagnostic 

[asmita6658]

@arid123

This is a hardware issue. 

Please reach out to the HP Support in your region regarding the service options for your computer. 

Thanks!

[Dhairyapatel]

It could be possible that your charging IC is damaged, I had the same issue replaced battery changed charger but nothing worked. I am using envy m6-1206tx laptop as a PC right now as I don't have any other option instead of using it as AC charger connected.