Plugged in not charging

[Rakan-ib]

• Recently my laptop always stop charging at 84% and the red led become white without reaching the 100% of charging,
• Noting that I tried all steps that requested to uninstall the battery driver and reboot the laptop, also I tested the bettery by hp diagnostic tool and the result was the battery is OK and 84%.
• Please advise what is the solution. 
• Thank you

[The_Fossette]

@Rakan-ib,

Welcome to the HP Support Community!

I recommend you update the BIOS from the below link and check if it helps.

https://ftp.hp.com/pub/softpaq/sp97001-97500/sp97157.exe

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Rakan-ib]

Attached screen shot for battery test, some times fails and another time pass. 

Please advise 

[Rakan-ib]

Also I have contacted the hp service center in Jordan where I am living, and I asked them if they have batteries to replace it, and they answered me they didn't import & replace batteries, noting that my laptop age is 18 months, so if it pass 18 months old it becomes useless!! , 

Appreciate if you can provide me with contact team in hp support center to follow up with hp dealer in Jordan, how they can't replace and offer a replacement batteries!! 

[The_Fossette]

@Rakan-ib,

It looks like the battery is gone bad. Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!

[Rakan-ib]

Thank you @The_Fossette, actually I need to contact hp support in head office not in my country, because the hp dealer in my country do not have batteries and didn't order it at all,

How they have the hp dealership in Jordan if they can't offer replacement parts?

Appreciate if you provide me with appropriate contact person or department from hp head office. 

Thank you again

[The_Fossette]

@Rakan-ib,

I recommend you contact support and they will assist you in this regard.

Cheers!