Poor Customer Services

[ChohanFaz]

Customer Relations Department

HP Technical Computing, Printing and Office Equipment.

Subject: Formal Complaint Regarding Poor Customer Service and Unresolved Technical Support Issue

Dear Sir/Madam,

I am writing to raise a formal complaint regarding the poor level of service I have recently experienced with HP Technical Support.

On Thursday  4th September, I contacted your support team regarding a serious issue with my operating system, which had inexplicably disappeared. I was assisted by a representative named Aisha, who advised me that I would need to obtain a 32GB pen drive in order to proceed with resolving the issue. I explained that due to ligament damage in my knees, I was unable to leave my home to purchase one. Aisha assured me that she would get back to me the same day.

Unfortunately, no follow-up was made. I waited until Saturday, at which point I contacted HP Technical Support again. I was told that someone would be in touch, but once more, I received no response.

When I called again today and managed to speak with Aisha, I found the experience deeply unsatisfactory. Not only did she fail to provide the promised support, but after our conversation she did not call me back, and subsequent attempts to reach your company resulted in the call being disconnected on two occasions.

This experience has left me feeling extremely let down by HP’s customer service. While I understand that staff may have personal circumstances to manage, it is wholly unacceptable for a customer to be left waiting for days without assistance—particularly when the issue directly affects my ability to work and is causing me financial loss.

I expect the following actions to be taken:

1. A full explanation as to why I was repeatedly left without follow-up support.

2. Assurance that appropriate training and accountability measures are in place to prevent this from happening again.

3. A clear resolution and immediate technical support to restore my operating system.

4. Consideration of compensation for the time and money I have lost as a result of this poor service.

I trust HP will treat this complaint with the seriousness it deserves and respond promptly. If I do not receive a satisfactory response, I will have no choice but to escalate this matter further.

Yours faithfully,

Adrian A Chohan.

[ChohanFaz]

Now! You will believe that this has taken me more than 7hrs to post the us complaint. I have had nothing  surveys, incorrect HTTP’s…etc, etc…

I’m just wondering how long my compliant will remain posted here. It bears me no warm feeling to do this in this inappropriate manner but they left me with no choice and I still do not have any tech support. 

feel to commit. 

[VikramTheGreat]

Hi @ChohanFaz,

First, please allow me to sincerely apologize for the frustration and difficulty you’ve experienced both with your technical issue and with the lack of follow-up from our support team. We truly understand how important it is for you to have a reliable system, and how upsetting it must feel to spend hours without resolution, especially when your work and well-being are directly affected.
 

Please note that the HP Community is a peer-to-peer support forum, and it does not operate as a live chat service. Posts are reviewed and answered, but it can take some time before an official response is provided. That said, we do not want you left without help.
 

To assist you further and to locate your case details, we kindly ask that you share your active complaint or case number with us in a private message. With this information, we can ensure the right team follows up with you directly.
 

We appreciate your patience and the time you’ve already invested trying to resolve this matter. Your feedback regarding your experience will also be forwarded so that we can address the gaps in communication you described.
 

Thank you again for bringing this to our attention. Once you provide the case number, we will do our best to ensure you receive the support you need as quickly as possible.

Please help us with your HP unit serial number or the product number in a private message for further assistance.
 

Here is the link to find the product Serial number: - Click here

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile and send a private message to me with the serial number because we value your privacy.

VikramTheGreat

HP Support