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[Asif_Raza]

[Rachel571]

Hi @Asif_Raza 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

Could you please elaborate the issue?

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Asif_Raza]

A driver cannot load on this device is showing.

[Alden4]

Hi @Asif_Raza,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The error "A driver cannot load on this device" on your HP Pavilion Aero 13.3-inch Laptop PC typically indicates a problem with a device driver not being properly installed or recognized by the system. Here's how you can troubleshoot this issue.

Update Device Drivers:

• Open Device Manager (Press Windows + X and select Device Manager).
• Look for any devices with a yellow exclamation mark, which indicates a problem.
• Right-click on the problematic device and select Update Driver.
• Choose Search automatically for updated driver software and let Windows search for the latest driver updates.

Reinstall the Device Driver:

• In Device Manager, right-click the problematic device and select Uninstall device.
• After uninstalling, restart your laptop. Windows will attempt to reinstall the driver automatically.

Check for Windows Updates:

• Go to Settings > Update & Security > Windows Update, and click Check for updates.
• Install any available updates, as they may include driver updates for your system.

Download Drivers from HP Support:

• Visit the HP Support website and search for your specific model.
• Download and install the latest drivers available for your laptop, especially the chipset and graphics drivers.

Run the Hardware and Devices Troubleshooter:

• Open Settings > Update & Security > Troubleshoot > Additional troubleshooters.
• Select Hardware and Devices and click Run the troubleshooter.
• Follow the on-screen instructions to let Windows detect and fix any issues.

Check for Corrupt System Files:

• Open Command Prompt as Administrator (Right-click Start and select Command Prompt (Admin) or Windows PowerShell (Admin)).
• Run the following command to scan and repair any corrupt system files:

sfc /scannow

• Wait for the process to complete and follow any instructions if issues are found.

System Restore (if the issue started recently):

• If the issue started recently and you have System Restore enabled, try restoring your system to a point before the error occurred:
  • Open Control Panel > System and Security > System > System Protection.
  • Click on System Restore and follow the prompts.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support