Port Reset Failed

[Fnanda]

Hi 👋 in needs of help with disactivated USB port c in a new HP 250 Intel 7

😊 

[Sneha_01]

Hi @Fnanda,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If you’re experiencing issues with a USB-C port on your HP 250 Intel i7 laptop and receiving a "Port Reset Failed" error, here are several steps you can take to troubleshoot and potentially resolve the issue:

**1. ** Restart Your Laptop

• A simple restart can sometimes resolve connectivity issues with USB ports.

**2. ** Update Device Drivers:

• Go to Settings > Update & Security > Windows Update and check for updates.:
  • Right-click the Start button and select Device Manager.
  • Expand the Universal Serial Bus controllers section.
  • Right-click each USB driver (especially USB Root Hub and USB-C) and select Update driver.

**3. ** Uninstall and Reinstall USB Controllers:

• In Device Manager, right-click each USB driver and select Uninstall device.
• Restart your laptop. Windows should automatically reinstall the drivers.

**4. ** Check Power Management Settings:

• In Device Manager, right-click on the USB device (e.g., USB-C controller) and select Properties.
• Go to the Power Management tab.
• Uncheck Allow the computer to turn off this device to save power.

**5. ** Check BIOS/UEFI Settings:

• Restart your laptop and press the appropriate key (e.g., F10, Esc, Del) to enter BIOS/UEFI settings:
  • Ensure that USB ports are enabled in BIOS/UEFI settings.:
  • Save any changes and exit BIOS/UEFI.

**6. ** Perform a Hard Reset

• Turn off your laptop and unplug it from the power source.
  • If your laptop has a removable battery, take it out.
  • Press and hold the power button for 15-30 seconds:
  • Reinsert the battery, plug in the power adapter, and start your laptop

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support