Portable qui s'éteint

[5175lg]

Mon portable s'éteint sans raison (il ne chauffe pas). Est-ce que je peux faire quelque chose ?

[Akhi_H]

Hey @5175lg 

Hope you are doing fine!

Thank you for visiting our English HP Support Community. It would be ideal if the post was in English, so that other HP product users like you can also benefit from the information provided here. To ensure a quick response, it would be advisable to post your question in English.

We understand that English is not your primary language, so we advise you to use an on-line translator of your choice to post in the language of our Community.

Thank you for your understanding.

Regards

[5175lg]

Thank your Akhi_H! My problem: My laptop turns off for no reason (it doesn't get hot, I bought a cooler). this happens 1-2 times a day. I've updated it. This is a real problem for me, working remotely.

[Garp_senchau]

@5175lg, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

I'm sorry to hear that you're experiencing issues with your HP 17.3 inch Laptop. There could be several reasons why your laptop is shutting down unexpectedly. Here are some general troubleshooting steps you can follow:

Battery Check:

• Perform a quick check to see if the battery is properly seated.
• Check Battery settings and health in the HP Support Assistant tool.

System Updates:

• Confirm that your operating system and HP drivers are up to date. Use the HP Support Assistant to check for and install updates.

Power Settings:

• Review your power settings in the Control Panel or Windows Settings to ensure they are not set to automatically shutdown.
• Disable any sleep or hibernate settings that might be causing the issue.

Hardware Diagnostics:

• Run the HP PC Hardware Diagnostics for Windows tool to test for hardware failures. This tool is available in the HP Support Assistant.

Event Viewer:

• Check the Windows Event Viewer to identify any specific errors or warnings that occur before the shutdown.

Secure Connections:

• Ensure that your power adapter and connections are secure.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Regards,