Possible Fraud

[KaraDickens]

I allowed a third party vendor on my laptop today and I want to see if they changed anything. I would really like someone to call me right away. (Edited)

[Hawks_Eye]

Hi @KaraDickens 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

It’s important to ensure your laptop is secure after allowing third-party access. 

While support here is limited via messages only, I can guide you through steps to check for changes and protect your system:

🌟 Steps to Check for Changes and Secure Your Laptop:

🛠️ Run a Malware Scan:

• Use Windows Defender or a trusted antivirus program to perform a full system scan. This will help detect any malicious software.

🔍 Check Installed Programs:

• Go to Control Panel > Programs > Programs and Features.
• Look for any unfamiliar or recently installed programs and uninstall them if necessary.

⚙️ Review Startup Items:

• Open Task Manager (Ctrl + Shift + Esc) and navigate to the Startup tab.
• Disable any suspicious items that were added recently.

💾 Check File Modifications:

• Use File Explorer to sort files by Date Modified. This can help you identify any files that were changed or added recently.

🔒 Change Passwords:

• Update passwords for your accounts, especially if sensitive information was accessed. Use strong, unique passwords.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye