Power button wont turn off

[LadyAnna]

After upgrading to windows 10, sleep mode did not work, however a windows update fixed that problem. The only problem I have seen now is that when I shut down my laptop the power button stays lit consuming battery and I have to turn it off manually (pressing for five seconds).  What I am doing is turning the computer on again and shut it down again, and then it turns off completely. I´m worried that forcing the shut down can harm the computer.  As info... I bought my laptop this year, came with windows 8.1.  Any help? Thanks in advance.

[Mrstenter]

Hi @LadyAnna ,

Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!

I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your   HP Pavilion 15 Notebook and issues with your Windows 10 Upgrade. Try using the Windows Update Troubleshooting tool to fix the problem. Make sure you restart your Notebook after running any upgrades.

Here is a document that shows how to update drivers that are not working correctly with Windows 10.

Here is a link to the HP Support Assistant if you need it. Just download and run the application and it will help with the software and drivers on your system that might need updating.

Thanks.

[LadyAnna]

Not working.  I still have to turn off the computer the hard way.  

[DanG82 · Accepted solution]

1. Download version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.
• Navigate HP's Software and Driver Downloads site (http://www8.hp.com/us/en/drivers.html) to find the latest approved driver for your model.  Filter by version, selecting Microsoft Windows 8.1 on the dropdown menu.  Look for the download in the "Driver-Chipset" category.  If an MEI driver with a version number starting in 9 or 10 is listed, download it.  [Version 9.5.24.1790 1.5M (http://ftp.hp.com/pub/softpaq/sp66001-66500/sp66228.exe) will work for most models.]
• If an MEI driver with a version number starting in 9 or 10 is NOT listed, download the appropriate driver directly from Intel (https://downloadcenter.intel.com/search?keyword=intel+management+engine).  [Version 9.5.24.1790 1.5M (https://downloadcenter.intel.com/download/23091/Intel-ME-9-Management-Engine-Driver-for-Intel-NUC) will work for most models.]
2. Download the Windows 10 "Show or Hide Updates" Troubleshooter Package (http://download.microsoft.com/download/F/2/2/F22D5FDB-59CD-4275-8C95-1BE17BF70B21/wushowhide.diagcab).
3. Change the Windows Update Services setting from Automatic (Delayed Start) to Manual.
• In the Control Panel, select Administrative Tools and open Services.
• Scroll down to Windows Update and double-click it to bring up its properties.
• Click Stop to stop the service from running.
• Change the Startup Type to Manual and click OK.
4. Install version 9 or 10 of the Intel Management Engine Interface (MEI) Driver.  If you receive a dialog warning about replacing a newer version of the software, accept it.
• NOTE: You do NOT need to uninstall version 11 before installing version 9 or 10.  The presence of some version of the driver is required in order to "upgrade" (or in this case downgrade) it.
5. Run the Windows 10 "Show or Hide Updates" Troubleshooter Package and hide updates to the Intel Management Engine Interface (MEI) Driver.  (Doing so will block your system from automatically reinstalling or showing updates for version 11 of the driver.)
6. Change the Windows Update Services setting from Manual back to Automatic (Delayed Start).
7. Restart your computer.
8. Rejoice!  You can finally sleep and shut down again. 

--DanG

[LadyAnna]

Txs very much, it worked! 

Anna

[DanG82]

Glad to hear it!  🙂

[msuren88]

Thanks buddy . . . It worked . . .