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04-21-2021 03:02 AM
I am having some problems with my HP Folio 9480m Laptop. (1)Whenever electricity goes out while I am operating, it starts legging and become very slow. I have to shutdown to make it stable again. What should I do now? Besides, (2) it takes more time to turn on and off usually. I don't have SSD card installed in it. But it has 4 GB RAM and 500 HHD. (3) Still heavy programmes take more time to load usually. What are the reasons behind these issues?
04-21-2021 09:39 AM
The slowness and lagging are often due to a failing drive.
So, let's check that first, because if it is failing, it would need to be replaced and there is no point then in doing anything else until we confirm that.
If your PC is new enough to support UEFI, you can use these steps to test the HDD (Hard Disk Drive): http://support.hp.com/us-en/document/c00439024
If not, to check the HDD you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.
If the drive checks out OK, then report that and I can provide you options for reinstalling Windows on your PC.
Please note that if your model has an SSD instead of an HDD, these diagnostics might not work properly.
I am a volunteer and I do not work for, nor represent, HP