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- Power on. Black screen

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12-26-2023 09:56 AM
Hi @DottieKBR ,
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
If your HP Envy computer is powering on but only displaying a black screen, there are several potential causes for this issue. Here are steps you can take to troubleshoot and resolve the problem:
Check the Display Connection:
- Ensure that the monitor or display is properly connected to your HP Envy computer.
- If you are using an external monitor, make sure it is powered on and connected securely to the computer.
- If you're using a laptop, try connecting to an external monitor to see if the issue persists.
Restart the Computer:
- Sometimes, a simple restart can resolve temporary glitches. Power off the computer, wait a few seconds, and then turn it back on.
Boot into Safe Mode:
- Restart your computer and try booting into Safe Mode. In Safe Mode, Windows loads with a minimal set of drivers and services, which can help identify if the issue is related to third-party software or drivers.
Check for External Devices:
- Disconnect all external devices (USB drives, external hard drives, printers, etc.) and restart the computer. Sometimes, a malfunctioning external device can cause boot issues.
Perform a Hard Reset:
- Turn off the computer and disconnect any external power sources.
- Remove the battery (if applicable) and hold down the power button for about 15 seconds.
- Reconnect the battery and power sources, then turn the computer back on.
BIOS/UEFI Settings:
- Access the BIOS/UEFI settings during the boot process (usually by pressing a key like Esc, F2, F10, or Del) and check if the settings are correct. Resetting BIOS/UEFI settings to default may also be an option.
Update Graphics Drivers:
- If you can access Safe Mode, update your graphics drivers. You can download the latest drivers from the official HP website or use Windows Update.
Perform a System Restore:
- If the issue started recently, you can try using System Restore to revert your system to a previous state when it was working correctly.
Windows Recovery Environment:
- If you have a Windows installation media (USB or DVD), you can boot from it and access the Windows Recovery Environment. From there, you can try options like Startup Repair or System Restore.
I hope this helps.
Take care and have a good day.-
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
A_Gayathri
HP Support Community Administrator.