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HP Recommended
HP Zbook Firefly 15 G7 Mobile Workstation (8WS00AV)
Microsoft Windows 11

De un día a otro me apareció la pantalla de Power-on authentication y no puedo usar mi computadora, la contraseña no recuerdo bien pero mi huella digital sigue siendo la misma. 

Llamé a servicio técnico y me dan cómo única solución el cambio de la placa madre, y los gastos corren por mi cuenta; no me encuentro en el país que realicé la compra y no me hay servicio técnico Hp donde me encuentro así que tendré la computadora inhabilitada hasta que pueda viajar.

Nunca más compro una computadora Hp, pésimo producto y servicio.

 

 

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1 REPLY 1
HP Recommended

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions or directions intended to bypass or subvert security measures, including passwords, locking mechanisms, fingerprint scans, etc., or to bypass any safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 


Regards,
MayS.

I work on behalf of HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.