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Locked

‎05-16-2023 12:48 AM

HP Recommended
Product: HP ProBook 450 G7 Notebook PC

Fingerprint no longer recognized to start the PC in Power on Authentication. It doesn't work after (during) a BIOS update. I don't know if I ever chose a password, I think no but I don't know it now. I'm locked, I can't use my notebook right now. 

 

Help?

 

Thank you.

 

Category:
1 person had the same question
1 REPLY 1

‎05-16-2023 08:29 AM

HP Recommended

Hey @MichaelFg1,

 

Thank you for visiting the HP Support Community.

 

According to the Community's Rules of Participation:

 

4d. No posts shall include instructions/directions intended to bypass or subvert locking mechanisms such as passwords, fingerprint scanners, biometry, PINs nor any other safety measures.

 

Therefore, this topic is being locked. If you would like help resetting the password on your product, please Contact HP support in your region. 

 

Regards,

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