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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Power on but screen black

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1 REPLY 1
06-27-2020 03:14 PM
Welcome to the HP Support Community.
Do you also get an HP logo on the screen when the Computer is powered on?
Here's what you need to do, to identify the issue and resolve it accordingly:
- check if it works fine on an alternate/external monitor.
- If it works fine on an alternate screen, please Perform a hard reset, Attempt a BIOS recovery and then, Run the System Diagnostics tests.
- For more steps: click here
Let me know if this helps.
If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!
Thanks!
Have a great day!
I am an HP Employee
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