Power options are unavailable

[Kaurdeep]

I am unable to shut down my laptop because power options are unavailable 

[Raj_05]

Hi @Kaurdeep,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If the power options are unavailable on your HP laptop, it could be due to a variety of issues ranging from system settings to software problems. Here are several steps you can take to troubleshoot and resolve this issue.

Check Power Options in Control Panel

1. Open the Control Panel.
2. Navigate to Hardware and Sound > Power Options.
3. Make sure a power plan is selected. If no plan is selected, choose one.

Use Command Prompt

1. Open Command Prompt as an administrator. You can do this by typing cmd in the search bar, right-clicking on Command Prompt, and selecting Run as administrator.
2. Type the following command and press Enter:

powercfg -restoredefaultschemes

This command will reset your power schemes to their default settings.

Check Group Policy Settings (For Windows Pro Editions)

1. Press Win + R to open the Run dialog box.
2. Type gpedit.msc and press Enter to open the Local Group Policy Editor.
3. Navigate to Computer Configuration > Administrative Templates > System > Shutdown Options.
4. Ensure that the setting Remove and prevent access to the Shut Down, Restart, Sleep, and Hibernate commands is set to Not Configured or Disabled.

Registry Editor

1. Press Win + R to open the Run dialog box.
2. Type regedit and press Enter to open the Registry Editor.
3. Navigate to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\System

4. Look for a value named shutdown without logon and ensure it is set to 1. If it doesn’t exist, you can create it by right-clicking, selecting New > DWORD (32-bit) Value, naming it shutdownwithoutlogon, and setting the value to 1.

 

[Raj_05]

Update Drivers and Windows

1. Go to Settings > Update & Security > Windows Update and check for updates.
2. Install any available updates.
3. Visit the HP Support website to download and install the latest drivers for your laptop.

Check for Corrupted System Files

1. Open Command Prompt as an administrator.
2. Type the following command and press Enter:

sfc /scannow

1. This command will scan and repair any corrupted system files.

Restore System to an Earlier Point

1. Open Control Panel.
2. Navigate to System and Security > System > System Protection.
3. Click on System Restore and follow the prompts to restore your system to a point when the power options were working correctly.

Check for Third-Party Software Interference

Some third-party applications, especially those related to system optimization or management, can interfere with power options. Try booting into Safe Mode to see if the issue persists:

1. Restart your laptop.
2. As it starts, press F8 (or Shift + F8) repeatedly until you see the Advanced Boot Options menu.
3. Select Safe Mode and press Enter.
4. If the power options are available in Safe Mode, consider uninstalling recently installed software or performing a clean boot to identify the problematic software.

9. Perform a Clean Boot

1. Press Win + R to open the Run dialog box.
2. Type msconfig and press Enter.
3. In the System Configuration window, go to the Services tab, check Hide all Microsoft services, and then click Disable all.
4. Go to the Startup tab and click Open Task Manager.
5. Disable all startup items.
6. Restart your laptop and check if the power options are available.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support