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Power wash

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I am wondering on what to do after doing a power wash on my laptop. My son did something to it and I couldn't get into the internet or any web pages and I went into the settings and did a power wash (reset) and now it only displays 

16004672354545997942745233612955.jpg

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@melhernan1

 

I reviewed your post and I understand that the computer is not loading the operating system.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/document/c03665293

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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