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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -

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09-18-2020 04:15 PM
I am wondering on what to do after doing a power wash on my laptop. My son did something to it and I couldn't get into the internet or any web pages and I went into the settings and did a power wash (reset) and now it only displays
09-21-2020 12:44 PM
I reviewed your post and I understand that the computer is not loading the operating system.
Don’t worry, I assure you I will try my best to get this sorted.
I recommend you follow the steps in the below article and check if it helps.
https://support.hp.com/in-en/document/c03665293
Let me know how it goes and you have a great day!
P.S: Welcome to the HP Support Community 😊
If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!
Cheers!
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The_Fossette
I am an HP Employee