Pre Installed Office Home and Student 2021 - not yet activated

[Taufik2025]

Hello, I haven't activated Office Home and Student 2021 yet, but I installed Office 365 on my laptop. I checked my account in Office and it became Office 365. How do I restore Office and Student 2021 so that I can activate it? I checked in Control Panel, program files, and the Office application became Microsoft 365 Apps for Enterprise -en -us.

[Garp_senchau]

@Taufik2025, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Uninstall Office 365

Press Windows + R, type appwiz.cpl, and hit Enter.

Find Microsoft 365, right-click, and select Uninstall.

Restart your laptop.

Install Office Home and Student 2021

Go to setup.office.com.

Sign in with your Microsoft account.

Enter your 25-character product key (from your Office 2021 box or email).

Download and install Office 2021.

Activate Office 2021

Open any Office app (like Word).

Sign in with your Microsoft account to activate it.

If it still shows Office 365, go to File > Account > Product Information and change the license.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,

[Taufik2025]

Hi, thank you for your reply.
I haven't activated Office Home and Student 2021 yet. How can I activate Office Home and Student 2021 on my laptop?

[Garp_senchau]

Hey @Taufik2025,

Thank you for your response

I suggest you refer to this guide for further steps: HP PCs - Activate Microsoft Office in Windows 10 | HP® Support

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,