Preparing Automatic Repair Loop

[CareyG]

My laptop won't get past the screen with the HP logo, please help! Note: I think I have Windows 11, but I am really not positive because I can't get onto my PC to check. Here is what I have done so far:

Turned on and off the PC, with and without the power cord.

Turned on the PC, hit esc and got to the menu, I went through all of the checks, some data I wrote down that I thought might be important: System Board ID: 89BD ; Processor Type: 11th Generation ; Diagnostics Version: 8.2.0.0 (it says I need to update this, but again can't get the PC past the opening screen). 

I ran through all of the checks and all (symptom, system, component, processor and memory) all come back as OK, no issue.

The most I can get it to do is to press esc while PC is booting up, I get to the menu, press F11 (on the touchscreen) for "System Recovery". Sometimes it will just sit in "please wait" other times after 20 minutes or so of that it will then switch to "Preparing Automatic Repair" then finally other times it will say "Your device ran into a problem and needs to restart we will restart for you". The PC will restart but then just go back to the HP "Please Wait" screen or the "Preparing Automatic Repair" screen. Any help would be appreciated. 

[Kuroi_Kenshi · Accepted solution]

Hi @CareyG,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your laptop!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

1. Perform a Hard Reset

• Disconnect the power cord.
• Remove the battery (if applicable) and any external devices connected to the PC.
• Press and hold the power button for 15 seconds to drain any residual electrical charge.
• Reconnect the power cord and turn on the PC.

2. Access the Boot Menu

• Turn on the PC and immediately press the Esc key repeatedly until the Startup Menu is displayed.
• From the Startup Menu, press F2 to open System Diagnostics.
• Run the System Tests, particularly the extensive test for the hard drive and memory, to ensure that these components are functioning correctly.

3. Perform a System Recovery

If the tests pass but the PC still doesn't boot, you might need to perform a system recovery:

• Turn off the PC.
• Turn it on and immediately press the F11 key repeatedly until the Choose an option screen is displayed.
• Select Troubleshoot > Recovery Manager.
• Follow the on-screen instructions to perform a system recovery.

4. Check BIOS Settings

Ensure that the BIOS settings are correctly configured:

• Turn on the PC and repeatedly press the F10 key to enter the BIOS Setup Utility.
• Check the Boot Order to ensure that the hard drive is first in the boot sequence.
• Save any changes and exit the BIOS.

5. Use Windows Recovery Environment (WinRE)

If your system is still unresponsive:

• Turn on the PC and press F11 to access the WinRE.
• Select Troubleshoot > Advanced options > Startup Repair.
• Follow the on-screen instructions to perform a repair.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

Take care and have an amazing day ahead! 🚀

Best regards,

[CareyG]

Hi thank you SO much for replying. I wanted to let you know my laptop doesn't have the F11 keys on the keyboard. I can press ESC to get to that menu though. 

So I've run all of those system checks and everything is 100% fine. I got to your system recovery step, then it said please wait, then it gave me a blue screen and said it ran into an error, needs to restart we we will do that for you. When it restarts it takes me to the blue BitLocker Recovery screen. I found my key from my MS site and have entered it a few times it takes a long time seems like it is doing something then it just brings me back to the Bitlocker screen. I clicked for additional recovery information and got error code: Protector  (E_FFVE_SECURE_BOOT_CHANGED)