• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines

Featured blog article:

Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎08-16-2026 03:34 PM

HP Recommended
Product: HP Notebook - 15-dw0054wm

My laptop is stuck on Preparing Automatic Repair.  Have tried everything I can think of.  Help!

Category:
Reply
1 REPLY 1

‎08-16-2026 09:32 PM - edited ‎08-16-2026 09:32 PM

HP Recommended

If you have already tried the recovery options available through F11, including Uninstall Updates, System Restore, Safe Mode, and System Reset, but the issue persists, I recommend first pressing F2 at startup to launch HP PC Hardware Diagnostics and performing basic tests on the hard drive and memory. This will help confirm whether the hardware is functioning properly.

 

If all hardware tests pass, the issue is more likely related to corrupted Windows system files or boot components. In that case, you can use Microsoft's Media Creation Tool to create a Windows installation USB and perform a clean installation of Windows. If possible, back up important data beforehand, and for the best results, delete the existing system partitions during installation before reinstalling Windows.

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.
-->