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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Re: Preparing Automatic repair

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01-27-2019 03:41 AM
Helllo, My computer is stuck on this black screen every time I start over HP automatic repairing shows up. I tried starting over and un-plugging my computer. Even removing the battery, but still nothing change. I don’t know what to do at this point but buy another one at Walmart. Also, all of my class work from college is saved. Is it possible I can recover all my memory from my old computer to pull up on my new computer that’s messing.
best, Emays
01-27-2019 03:43 AM
Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.
Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.
Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat
AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).
