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Microsoft Windows 8 (64-bit)

Helllo, My computer is stuck on this black screen every time I start over HP automatic repairing shows up. I tried starting over and un-plugging my computer. Even removing the battery, but still nothing change. I don’t know what to do at this point but buy another one at Walmart. Also, all of my class work from college is saved. Is it possible I can recover all my memory from my old computer to pull up on my new computer that’s messing.

 

best, Emays 

12 REPLIES 12
HP Recommended

Hi
First:- Turn off the computer, press and hold the PWR button for 4 seconds.

Then - Leave only keyboard and mouse connected, disconnect all externally connected
devices such as Docking Station, USB storage devices, displays, and printers.
Unplug the AC adapter from the computer.

Next - Press and Hold the Power button for 15 seconds to Hard Reset.
Rinse and Repeat

AND/OR - Power on your PC, press Esc (repeatedly), then F2 at the prompt.
Choose System Tests (Fast Test does a 4 minute hardware check).


HP Recommended

Hi, Emays again

Now it says , failure id code what does this mean and what is the next procedure I should take? 

HP Recommended

Help, now it’s saying Failure IDcode 6E1XPO-70M9GT-MFGJWK-GOV403

HP Recommended

Hi, Li blue

 

Thanks for the good advise, but now it’s saying failed ID 6E1XP0-70M9GT-MFGJWK

HP Recommended

Hi

The error code is 4 blocks of 6 characters.

HP Recommended

 

W7 and W10 Repair.png

 

HP Recommended
Okay, how do I fix that what are the proceedures in fixing the issue. 
HP Recommended

Hi - that is an invalid code.

So are there 1 or I or 0 or O that may be wrong?

 

 

HP Recommended

It’s probably the letter “O”. Thanks again Lil_Boy_Blue.

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