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‎10-03-2018 07:57 AM

HP Recommended
Product: Marco Pfeiffer

Hi, so my laptop started saying preparing automatic repair, and then nothing happens.

i ran the system test and get the failure id: 6AG7PV-7K898L-MFPWL1-60TH03

what does it mean and how can i fix this? 

1 ACCEPTED SOLUTION

Accepted Solutions

‎10-03-2018 02:27 PM

HP Recommended

@Hoewe

 

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Regards.

BH
***
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Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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2 REPLIES 2

‎10-03-2018 02:27 PM

HP Recommended

@Hoewe

 

Sadly to say: Most of the time the 24 char failure id indicates the HDD is failing and it needs to be replaced. Is it still under warranry ? If Yes, please call HP for a replacement.

In the US:

    http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

or HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region.

   http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

Regards.

BH
***
**Click the KUDOS thumb up on the left to say 'Thanks'**
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.




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‎10-04-2018 12:18 AM - edited ‎10-04-2018 12:37 AM

HP Recommended

Thank you very much, unfortunately it is not under warranty anymore, i will just have to take it in so they can put in a new harddrive. 

Is there maybe a way how i can try to acces or retrive my files? Ex with ubuntu? I saw a thread were it is explained how. ? https://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/Black-screen-after-Preparing-au...

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