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‎01-25-2018 04:35 PM

HP Recommended
Product: Hp 17-x150na
Operating System: Microsoft Windows 10 (64-bit)
Laptop stuck on "preparing to configure windows dont turn off" This has been on for hours now with the spinning wheel going round. I have powered off a couple of times and removrd battery but when powered on it still shows same message. How can i stop this urgent ?
2 people had the same question
3 REPLIES 3

‎01-25-2018 07:38 PM

HP Recommended

Depending on the update, it may take a while.

Let it finish!

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‎01-26-2018 03:43 PM

HP Recommended

Unfortunately it was stuck in a never ending loop so I reinstalled windows by turning off the turned back on and at same time pressing F11 several times to take me into reinsalling windows and now all is back as it should be. Searching the web this seems to be a common problem although I never experienced this on my old Toshiba laptop.

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‎11-20-2018 06:56 AM

HP Recommended

Here's what I did to resolve this on my HP Elitebook 2760p:  While stuck on the message screen, I turned it off, removed the battery, removed the hard drive and left it for about an hour. I replaced everything, restarted it in safe mode. Instead of the configuring message, I got a message that it was |"Cleaning up".  I let it run to completion, and then restarted it in normal mode, and it booted-up just fine.

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