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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Notebooks
- Notebook Operating System and Recovery
- Primary HDD Bay

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07-13-2024 10:02 PM
My HP pavilion x360 convertible failed the Hard Drive Long DST Check.The failure ID : RLPBL3-9KGC56-GXGJ2K-61A003.It says Hard Drive 1 - Primary HDD Bay* i just want to use the laptop and if i cant i just want the data too
07-14-2024 05:13 AM
A failed long DST test means that some sectors on the drive are corrupted that no longer hold data. If this happens, you need to get a new drive and install Windows on it.
If you provide the full product or model number of the notebook, we can give you more info about a type of a replacement drive you need and how to install Windows on it.
Find product and serial numbers for HP PCs, printers, and accessories | HP® Support
Once you are able to run Windows from a new drive, you may hook up the failed drive to the notebook via a USB to SATA adapter to try to retrieve data from the old drive.