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‎07-13-2024 10:02 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My HP pavilion x360 convertible failed the Hard Drive Long DST Check.The failure ID : RLPBL3-9KGC56-GXGJ2K-61A003.It says Hard Drive 1 - Primary HDD Bay* i just want to use the laptop and if i cant i just want the data too

Category:
3 REPLIES 3

‎07-14-2024 05:13 AM

HP Recommended

@hi_hi,

 

A failed long DST test means that some sectors on the drive are corrupted that no longer hold data. If this happens, you need to get a new drive and install Windows on it.

 

If you provide the full product or model number of the notebook, we can give you more info about a type of a replacement drive you need and how to install Windows on it.

Find product and serial numbers for HP PCs, printers, and accessories | HP® Support

 

Once you are able to run Windows from a new drive, you may hook up the failed drive to the notebook via a USB to SATA adapter to try to retrieve data from the old drive.

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‎07-14-2024 12:39 PM

HP Recommended

Little question can i get any website data or password from the corrupted drive?

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‎07-14-2024 06:56 PM

HP Recommended

can't answer your question because nobody knows how extensively your drive sectors are corrupted and what data was lost.

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