Primary internal battery 601 error Powering Off with no battery issue

[JessSummer]

Hi, 

I have HP Spectre x360 Convertible 13-ae0xx and it is powering of in the middle of the work process. It looks like when it is charged it is not detecting that it is charged and it is powering off. I have to restart and plug in to power on. I have to repeat this several times. Sometimes it powers on without the plug in. Sometimes it doesn't. Also powers off when it is plugged in. 

After powering off I have error in black screen "Primary internal battery 601 error ". Battery doesn't seems affected, it is holding the charge as normal. Battery check: no issues detected.

I have reinstalled drivers "Microsoft ACPI-Compliant Control method Battery"  and the issue still persist.

Please help as my laptop is powering off. 

[praveenbv]

Hi@JessSummer, Welcome to the HP Support Community!

t looks like your Notebook is not the Primary internal battery 601 erroy, We will surely assist you with this issue

Please perform the shown steps to resolve the issue:

Step 01. Click on the Start Button

Step 02. Type "Device Manager" in the start search box & open the Device Manager

Step 03. Look for Batteries and expand it by click on the + symbol on the left

Step 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstall

Note: This Battery driver will get re-installed automatically when you restart the Notebook again

Step 05. Please Shutdown the Notebook

Step 06. Please remove the Battery and unplug the Power Adapter

Step 07. Press and hold the Power Button for a full 1 Minute

Step 08. Go ahead and put back the Battery and connect the Power Adapter

Step 09. Look for the "Plugged In Charging" message on the Battery icon

After performing all the steps if you are facing the same issue still, please perform three more steps:

1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]

Note: Replace the Battery If Health Check Status shows Replace

2. Update the latest BIOS for your Notebook from HP Support Site

3. Please check your Notebook with a known good Power Adapter & Battery from a different Notebook 

Note: If a known good battery is also not charging we need to replace the system board

How to improve the life of a Battery:

1. Power Plan should be set correctly for extended battery life

2. Please keep the Screen Brightness at the lower level

3. Please turn OFF Wi-Fi Connection when not in use

4. Please remove the CD/DVD's from the Optical Drive when not in use

Testing and Calibrating the Battery (Windows 10)

http://support.hp.com/my-en/document/c04700771

 Hope this helps, for any further queries reply to the post and feel free to join us again

Hope this helps! Keep me posted. 

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