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‎07-31-2024 02:39 PM - last edited on ‎07-31-2024 05:03 PM by Retired

HP Recommended

HP officejet Pro 8600

Serial#: [personal info removed]

 

Error Message: "There is a problem with the printer or ink system. Turn printer off then on. If problem persists contact HP."

 

I did as it said and turned it off then on. 

I took out and reinput the ink cartridges.

I unplugged it and re-plugged it in; nothing changes. 

 

Any help for this error?  Ways to solve it? 

 

Category:
1 REPLY 1

‎08-03-2024 06:25 AM

HP Recommended

Hi @RT_Murisons,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

I understand that you are having issues with Ink system failure.

 

This looks like a hardware issue. However, If you have performed all the steps from this document and still having issues, I recommend you contact phone support for more options.

 

Hope this helps! Keep me posted for further assistance

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-
HP Community Moderator



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