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‎06-12-2018 05:47 AM

HP Recommended
Product: ProBook 4720s
Operating System: Microsoft Windows 7 (32-bit)
I try to install Windows 10 from USB drive, but after couple minutes from installation start and Windows 10 logo I get some message on blue screen "your PC will be restart".
I made my USB drive with UltraISO and with original iso image from microsoft.com.
How can I solve it ?
1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2018 09:48 PM

HP Recommended

Hi @StanislavRain

 

Welcome to the HP Support forum.

 

Most probably it's the installation media corrupted. It's either the ISO file corrupted or incorrectly written.

 

 

1. Test your PC for hardware issues (F2) to rule out a hardware problem >>

https://www.youtube.com/watch?v=6JXUp43ahHA

 

2. I'd recommend you use the > Media Creation tool from Microsoft to create the USB pen drive.

 

Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
Was this reply helpful? Yes No
2 REPLIES 2

‎06-12-2018 09:48 PM

HP Recommended

Hi @StanislavRain

 

Welcome to the HP Support forum.

 

Most probably it's the installation media corrupted. It's either the ISO file corrupted or incorrectly written.

 

 

1. Test your PC for hardware issues (F2) to rule out a hardware problem >>

https://www.youtube.com/watch?v=6JXUp43ahHA

 

2. I'd recommend you use the > Media Creation tool from Microsoft to create the USB pen drive.

 

Let me know how it goes

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
Testing Your HP Computer Hardware
Testing Your HP Computer Hardware
youtube.com/watch?v=6JXUp43ahHA
This video has been updated: https://youtu.be/14GKIpGPNRM Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
Was this reply helpful? Yes No

‎06-13-2018 10:06 AM

HP Recommended

Thank you so much.

The problem is solved, it was a faulty RAM.

Was this reply helpful? Yes No
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