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Honor Student
Posts: 3
Member Since: ‎06-12-2018
Message 1 of 3 (354 Views)
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ProBook 4720s can't install Windows 10

Product Name: ProBook 4720s
Operating System: Microsoft Windows 7 (32-bit)
I try to install Windows 10 from USB drive, but after couple minutes from installation start and Windows 10 logo I get some message on blue screen "your PC will be restart".
I made my USB drive with UltraISO and with original iso image from microsoft.com.
How can I solve it ?
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Re: ProBook 4720s can't install Windows 10

Hi @StanislavRain

 

Welcome to the HP Support forum.

 

Most probably it's the installation media corrupted. It's either the ISO file corrupted or incorrectly written.

 

 

1. Test your PC for hardware issues (F2) to rule out a hardware problem >>

https://www.youtube.com/watch?v=6JXUp43ahHA

 

2. I'd recommend you use the > Media Creation tool from Microsoft to create the USB pen drive.

 

Let me know how it goes

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Dean
Posts: 7,474
Member Since: ‎05-06-2013
Message 2 of 3 (330 Views)

Re: ProBook 4720s can't install Windows 10

Hi @StanislavRain

 

Welcome to the HP Support forum.

 

Most probably it's the installation media corrupted. It's either the ISO file corrupted or incorrectly written.

 

 

1. Test your PC for hardware issues (F2) to rule out a hardware problem >>

https://www.youtube.com/watch?v=6JXUp43ahHA

 

2. I'd recommend you use the > Media Creation tool from Microsoft to create the USB pen drive.

 

Let me know how it goes

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This video has been updated: https://youtu.be/-a-N_HfIZso Learn how to test your HP computer hardware using the HP PC Hardware Diagnostics UEFI. For other helpful videos go to http://hp.com/supportvideos or http://youtube.com/hpcomputingsupport. More support options for your computing device are ...
Honor Student
Posts: 3
Member Since: ‎06-12-2018
Message 3 of 3 (308 Views)

Re: ProBook 4720s can't install Windows 10

Thank you so much.

The problem is solved, it was a faulty RAM.

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