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Top Student
Posts: 5
Member Since: ‎10-31-2016
Message 1 of 10 (3,662 Views)
Accepted Solution

ProBook 6570b BIOS admin password reset

Product Name: ProBook 6570b
Operating System: Microsoft Windows 10 (64-bit)

I got a ProBook 6570b but the BIOS admin password is lost.  I need assistance to reset the BIOS Admin password.  The details extracted using the BIOS Configuration Utility is shown below:

 

BIOSConfig 1.0
;
; Originally created by BIOS Configuration Utility
; Version: 4.0.15.1
; Date="2016/11/01" Time="16:42:31" UTC="11"
;
; Found 226 settings
;
Manufacturer
Hewlett-Packard
Product Name
HP ProBook 6570b
System Board ID
17AB
Universally Unique Identifier (UUID)
8EE994AE64AAE111800788C872014066
Processor Type
Intel(R) Core(TM) i7-3520M CPU
SKU Number
B7C07PA#ABG
Warranty Start Date
06/01/2012
Processor Speed
2.90GHz
Sunday
*Disable
Enable
Monday
*Disable
Enable
Tuesday
*Disable
Enable
Wednesday
*Disable
Enable
Thursday
*Disable
Enable
Friday
*Disable
Enable
Saturday
*Disable
Enable
BIOS Power-On Time (hh:mm)
00:00
PCID Version
A1.00
System Configuration ID
A1009D11
Define Custom URL

Total Memory Size
16384 MB
Memory Slot 1 Information
Bottom-Slot 2(under) 029E 8192 MB @ 1333 MHz
Memory Slot 2 Information
Bottom-Slot 1(top) 029E 8192 MB @ 1333 MHz
Custom Boot Path

BIOS Date
03/28/2013
System BIOS Version
68ICE Ver. F.41
Serial Number
5CB22201TW
Video BIOS Revision
ATI 04/05/12
Keyboard Controller Version
42.34
Ownership Tag

Asset Tracking Number

Primary Battery Serial Number
00871 5/24/2012
Serial port
Disable
*Enable
Secondary Battery Serial Number
No Battery Present
Parallel port
Disable
*Enable
Flash media reader
Disable
*Enable
USB Port
Disable
*Enable
1394 Port
Disable
*Enable
Express Card Slot
Disable
*Enable
WWAN FCC ID
No Device Present
WLAN FCC ID
PD962205ANHU
Bluetooth FCC ID
QDS-BRCM1043
Product Family
103C_5336AN G=N L=BUS B=HP S=PRO
System Board CT
PCSTNA17V2Q08C
eSATA Port
Disable
*Enable
GPS FCC ID
No Device Present
MS Digital Marker
00000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000000
MicroCode Revision
15
Language
*English
Francais
Deutsch
Espanol
Italiano
Dansk
Nederlands
Suomi
Japanese
Norsk
Portugues
Svenska
Simplified Chinese
Traditional Chinese
Startup Menu Delay (Sec.)
*0
5
10
15
20
25
30
35
Custom Logo
*Disable
Enable
Multiboot Express Popup Delay(Sec)
*0
5
10
15
20
25
30
35
CD-ROM boot
Disable
*Enable
Fast Boot
*Disable
Enable
SD Card boot
Disable
*Enable
Floppy boot
Disable
*Enable
PXE Internal NIC boot
Disable
*Enable
Legacy Boot Order
Notebook Upgrade Bay
Notebook Hard Drive
USB Floppy
USB CD-ROM
USB Hard Drive
Notebook Ethernet
SD Card
Dock Upgrade Bay
eSATA Drive
Display Diagnostic URL
Disable
*Enable
USB legacy support
Disable
*Enable
Parallel port mode
EPP
Bidirectional
Standard
*ECP
Fan Always on while on AC Power
Disable
*Enable
Data Execution Prevention
Disable
*Enable
SATA Device Mode
IDE
*AHCI
Multi Core CPU
Disable
*Enable
Secondary Battery Fast Charge
Disable
*Enable
PXE Internal IPV4 NIC boot
*Disable
Enable
PXE Internal IPV6 NIC boot
*Disable
Enable
Virtualization Technology (VTx)
*Disable
Enable
Reset to default
NumLock on at boot
*Disable
Enable
Power Monitor Circuit
Disable
*Enable
USB device boot
Disable
*Enable
Upgrade Bay Hard Drive boot
Disable
*Enable
Wake on USB
Disable
*Enable
Intel (R) HT Technology
Disable
*Enable
Boot Mode
*Legacy
UEFI Hybrid (With CSM)
UEFI Native (Without CSM)
UEFI Boot Order
OS Boot Manager
USB Hard Drive
Notebook IPV4 Ethernet
Notebook IPV6 Ethernet
Notebook Upgrade Bay
eSata Hard Drive
SD Card Boot
HP Hypervisor
Generic USB Device
Customized Boot
Audio alerts during boot
*Disable
Enable
Custom Help and URL message
*Disable
Enable
System Management Command
Disable
*Enable
eSATA boot
Disable
*Enable
Express Card Link Speed
Generation 2
*Generation 1
TPM Reset to Factory Defaults
*No
Yes
Wireless Button State
Disable
*Enable
Embedded WLAN Device
Disable
*Enable
Fingerprint Device
Disable
*Enable
Notebook Upgrade Bay
Disable
*Enable
Embedded LAN Controller
Disable
*Enable
Integrated Camera
Disable
*Enable
Embedded Bluetooth Device
Disable
*Enable
Microphone
Disable
*Enable
LAN/WLAN Switching
*Disable
Enable
Speakers and Headphones
Disable
*Enable
Audio Device
Disable
*Enable
Restore Defaults
*No
Yes
Wake on LAN
Disable
*Boot to Network
Follow Boot Order
Reset of TPM from OS
*Disable
Enable
OS Management of TPM
Disable
*Enable
Activate TPM On Next Boot
*Disable
Enable
TPM Device
Hidden
*Available
TPM Activation Policy
*F1 to Boot
Allow user to reject
No prompts
DriveLock password on restart
Disabled
*Enabled
Password Minimum Length
8
At least one symbol required
*No
Yes
At least one number required
*No
Yes
At least one upper case character required
*No
Yes
At least one lower case character required
*No
Yes
HP SpareKey
Disable
*Enable
Are spaces allowed in password
*No
Yes
Intel (R) Anti-Theft
Disable
*Enable
Always Prompt for HP SpareKey Enrollment
Disable
*Enable
Intel (R) Anti-Theft Suspend
*Disable
Enable
Smart Card Reader Power Setting (If Present)
Always powered on
*Powered on if card is present
Power-On when AC is detected
*Disable
Enable
Opening the lid wakes the computer from standby
*Disable
Enable
Opening the lid powers on the computer
*Disable
Enable
Save/Restore MBR of the system Hard Drive
*Disable
Enable
Boost Converter
Disable
*Enable
Deep S3
Off
On
*Auto
Update System BIOS
*Disable
Enable
SecureBoot
*Disable
Enable
Create a backup image of the System BIOS
*Disable
Enable
Require acknowledgment of battery errors
*Disable
Enable
Max SATA Speed
3.0 Gbps
*6.0 Gbps
HP Hypervisor
*Disable
Enable
HP Hypervisor Version Control
*Disable
Enable
HP Hypervisor Configuration Lockdown
*Disable
Enable
HP Hypervisor Version Exact Match
*Disable
Enable
HP Hypervisor Bootloader Package Check Failure Policy
*Disable
Enable
HP Hypervisor Remote Recovery User Presence Policy
*Disable
Enable
HP Hypervisor Remote Recovery Policy
*Disable
Enable
Wake on LAN on DC mode
*Disable
Enable
Clear Secure Boot Keys
*Disable
Enable
User Mode
*HP Factory Keys
Customer Keys
Customized Boot
*Disable
Enable
Serial port Security Level
Change
*View
Hide
Parallel port Security Level
Change
*View
Hide
CD-ROM boot Security Level
Change
*View
Hide
Floppy boot Security Level
Change
*View
Hide
PXE Internal NIC boot Security Level
Change
*View
Hide
USB legacy support Security Level
Change
*View
Hide
Fan Always on while on AC Power Security Level
Change
*View
Hide
Flash media reader Security Level
Change
*View
Hide
Startup Menu Delay (Sec.) Security Level
*Change
View
Hide
Parallel port mode Security Level
Change
*View
Hide
Multiboot Express Popup Delay(Sec) Security Level
*Change
View
Hide
LAN/WLAN Switching Security Level
Change
*View
Hide
Embedded Bluetooth Device Security Level
Change
*View
Hide
Embedded WLAN Device Security Level
Change
*View
Hide
Data Execution Prevention Security Level
Change
*View
Hide
SATA Device Mode Security Level
Change
*View
Hide
USB Port Security Level
Change
*View
Hide
1394 Port Security Level
Change
*View
Hide
Express Card Slot Security Level
Change
*View
Hide
Multi Core CPU Security Level
Change
*View
Hide
Wake on LAN Security Level
Change
*View
Hide
Secondary Battery Fast Charge Security Level
Change
*View
Hide
TPM Device Security Level
Change
*View
Hide
Fingerprint Device Security Level
Change
*View
Hide
Notebook Upgrade Bay Security Level
Change
*View
Hide
Embedded LAN Controller Security Level
Change
*View
Hide
OS Management of TPM Security Level
Change
*View
Hide
Reset of TPM from OS Security Level
Change
*View
Hide
Virtualization Technology (VTx) Security Level
Change
*View
Hide
Integrated Camera Security Level
Change
*View
Hide
Asset Tracking Number Security Level
Change
*View
Hide
Ownership Tag Security Level
*Change
View
Hide
Legacy Boot Order Security Level
Change
*View
Hide
Custom Logo Security Level
Change
*View
Hide
SD Card boot Security Level
Change
*View
Hide
PXE Internal IPV4/IPV6 NIC boot Security Level
Change
*View
Hide
Wireless Button State Security Level
Change
*View
Hide
Modem Device Security Level
Change
*View
Hide
Finger Print reset Security Level
Change
*View
Hide
HP SpareKey Security Level
*Change
View
Hide
Display Diagnostic URL Security Level
Change
*View
Hide
Microphone Security Level
Change
*View
Hide
Disk Sanitizer Security Level
Change
*View
Hide
NumLock on at boot Security Level
*Change
View
Hide
Boot Mode Security Level
Change
*View
Hide
Preboot authentication on HP QuickLook Boot Security Level
Change
*View
Hide
Intel (R) Anti-Theft Security Level
Change
*View
Hide
Power Monitor Circuit Security Level
Change
*View
Hide
Speakers and Headphones Security Level
Change
*View
Hide
Audio Device Security Level
Change
*View
Hide
eSATA Port Security Level
Change
*View
Hide
Wake on USB Security Level
Change
*View
Hide
Intel (R) HT Technology Security Level
Change
*View
Hide
UEFI Boot Order Security Level
Change
*View
Hide
Set DriveLock Password Security Level
Change
*View
Hide
Fast Boot Security Level
*Change
View
Hide
BIOS Power-on Security Level
Change
*View
Hide
DriveLock password on restart Security Level
Change
*View
Hide
Set All Security Levels
*Default
View
Change
Hide
Custom Help and URL message Security Level
Change
*View
Hide
USB device boot Security Level
Change
*View
Hide
Upgrade Bay Hard Drive boot Security Level
Change
*View
Hide
System Management Command Security Level
Change
*View
Hide
Manufacturing Programming Mode Counter
6
eSATA boot Security Level
Change
*View
Hide
Manufacturing Programming Mode
*Lock
Unlock
TPM Embedded Security Security Level
Change
*View
Hide
Express Card Link Speed Security Level
Change
*View
Hide
Secure Erase Security Level
Change
*View
Hide
Smart Card Reader Power Setting Security Level
Change
*View
Hide
Power-On when AC is detected Security Level
Change
*View
Hide
Opening the lid wakes the computer from standby Security Level
Change
*View
Hide
Opening the lid powers on the computer Security Level
Change
*View
Hide
Save/Restore MBR Security Level
*Change
View
Hide
Boost Converter Security Level
Change
*View
Hide
Deep S3 Security Level
Change
*View
Hide
Update System BIOS Security Level
Change
*View
Hide
SecureBoot Security Level
Change
*View
Hide
Require acknowledgment of battery errors Security Level
Change
*View
Hide
Max SATA Speed Security Level
Change
*View
Hide
HP Hypervisor Security Level
Change
*View
Hide
HP Hypervisor Version Control Security Level
Change
*View
Hide
HP Hypervisor Configuration Lockdown Security Level
Change
*View
Hide
Wake on LAN on DC mode Security Level
Change
*View
Hide
Key Management Policy
Change
*View
Hide
Customized Boot Policy
Change
*View
Hide
Hard Disk Serial Number

Hard Disk Make and Model

Completion Date

Completion Status
Success
Write Cycles Completed
0
Disk Sanitation Method

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Accepted Solution

Re: ProBook 6570b BIOS admin password reset

I'd try calling HP directly, as this service should still be available, regardless of warranty.

 

Regards,

 

DP-K

View solution in context
Provost
Posts: 46,658
Member Since: ‎09-24-2010
Message 2 of 10 (3,649 Views)

Re: ProBook 6570b BIOS admin password reset

Hi,

 

Unfortunately I'm not aware of any 3rd party utilities that work with this particular Model, however if you Contact HP Business support they should be able to send you a customised SMC.bin file which you can use at boot to reset the password.

 

Regards,

 

DP-K

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Windows Insider MVP

Top Student
Posts: 5
Member Since: ‎10-31-2016
Message 3 of 10 (3,640 Views)

Re: ProBook 6570b BIOS admin password reset

Thanks, for the advice but the warranty is long expired...

Provost
Posts: 46,658
Member Since: ‎09-24-2010
Message 4 of 10 (3,635 Views)

Re: ProBook 6570b BIOS admin password reset

Hi,

 

Business Support should still be able to send you a smc.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Top Student
Posts: 5
Member Since: ‎10-31-2016
Message 5 of 10 (3,614 Views)

Re: ProBook 6570b BIOS admin password reset

I tried to start a chat but they asked for a serial number.  I couldn't find the serial number on the bottom of the notebook.  The label just wan't there for some reason.  I used a serial number extracted from the BIOS configure but it was rejected.   As such, I couldn't progress any further with the chat.

Provost
Posts: 46,658
Member Since: ‎09-24-2010
Message 6 of 10 (3,608 Views)

Re: ProBook 6570b BIOS admin password reset

Hi,

 

Try tapping f1 as you power on as all the required info should be listed there.

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Top Student
Posts: 5
Member Since: ‎10-31-2016
Message 7 of 10 (3,607 Views)

Re: ProBook 6570b BIOS admin password reset

I finally found the serial number in the BIOS System Information page which matches a serial number on a tag hidden inside the battery compartment.  That serial number is not accepted for starting a live chat because the warranty is void for a couple of years.

 

 

Provost
Posts: 46,658
Member Since: ‎09-24-2010
Message 8 of 10 (3,603 Views)

Re: ProBook 6570b BIOS admin password reset

I'd try calling HP directly, as this service should still be available, regardless of warranty.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

Top Student
Posts: 5
Member Since: ‎10-31-2016
Message 9 of 10 (3,589 Views)

Re: ProBook 6570b BIOS admin password reset

They need an invoice copy which had been lost. So, they can't help any further and I gave up. Thanks again.
Provost
Posts: 46,658
Member Since: ‎09-24-2010
Message 10 of 10 (3,586 Views)

Re: ProBook 6570b BIOS admin password reset

You're welcome and sorry to hear that they couldn't help.

 

All the best,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

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